Many people struggle to find a toothbrush that really gets their teeth clean and leaves them feeling fresh and confident.īut what if there was a toothbrush that could do all of that and more? Introducing the Myst Toothbrush. I would say the company has very poor customer service and buyers should be skeptical about this product and their customer support.Do you ever feel like your toothbrush just isn’t getting your teeth clean enough? If so, you’re not alone. The company made me pay $16 in shipping to get a refund on the products. They then offered to refund 50% back and keep the product. They offered to refund 30% of my money back and keep the product. I became frustrated with customer service and ended up requesting my money back on both products. More and more emails went back and forth about the video debacle. When emailing customer service they insisted on me taking a video of the toothbrush that didn't turn on. I then had to send a series of emails to gain contact. I tried to reach out to customer service over phone but no picked up. The one that didn't turn on seemed like it had been "refurbished" since it had some small dust particles on it compared to the brand new one. One did not turn on out of the box and the other was functional. I ordered two myst toothbrush from the company website for myself and my wife for a total of about $140. As far as I'm concerned, this is an ill conceived and worthless gimmick. So they are outright lying, and you are out a significant amount of money for a worthless product. Lastly, I was willing to purchase and try it out because they state there is a 30-day Money Back Guarantee-if you don't like it, you can return the item! Hidden on their website when you actually wish to request a return, they conveniently state they are not accepting returns unless the package is unopened and unused-due to COVID. Stick with a different brand of electric toothbrush. Also, it is difficult to clean all of the toothpaste remaining behind. With a regular toothbrush, its recommended you brush for 2-minutes. It does absolutely nothing to clean my teeth, and it states you can use it up to 10-minutes, but it cuts out after 30 seconds. I place the toothpaste in the grooves as stated, and it remains untouched after use-literally. It also doesn't come close to the gum line, which is the most important area to brush. I've tried it out several times, and it simple does nothing!!! If you have scum on your teeth, it will still be there after use. I do NOT recommend this toothbrush at all, and the hype and build-up has proved too good to be true. I do not understand all the good reviews I've been reading, which made me choose to purchase this toothbrush. I hope the company will fix this problem and if they do I will definitely right a second review praising the company for not only taking care of their customers but also for having what I considered to be a terrific complete mouth toothbrush!Ī waste of money, and doesn't work as stated! The charger base definitely lights up but not the toothbrush. It will not take a charge the brush doesn't even light up. But being 61 years of age I am on a tight budget and I can't afford to keep replacing brushes did it stop working like this one did. When the brush is working correctly I love it it leaves my teeth feeling clean. I've texted customer service giving them my phone number and I really hope that they reach out to me with a solution to this problem. However that brush stopped working yesterday which wasn't even three weeks into my having them in my possession. I started to use my first brush and it definitely whitened my teeth and left them feeling clean. When I bought the toothbrush I bought the buy 2 get 1 free but the free toothbrush never came. It was whitening my teeth but in less than three weeks it stopped working altogether which left me real disappointed.
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